4 Things You Need to Digitize Corporate Training

 

Corporate eLearning has grown by a whopping 900% over the past decade and this market is predicted to surpass $243 billion in revenues by 2022. It helps to know that digitization of corporate training is much more than just a transfer of your learning materials to the cloud. It requires the right strategy, the right tool, and the right team. If you want to transform your corporate training, get ready to embrace this trending training strategy for enterprises.

Here are four elements you need for achieving successful digitization of corporate training:

1. Corporate training strategy

A proper strategy is indispensable for effective digitization of corporate training in any organization. Training strategies build the foundation for successful eLearning programs and ensure that both instructors and trainees get all the benefits out of every training. The first thing to do is to set your goals. This could be virtually anything that you want to achieve, right from higher knowledge retention rates by delivering more engaging learning materials to increasing the number of employees enrolled in the program.

It is important to know that these goals do not materialize just by themselves without a clear-cut plan. You have to pay attention to several factors when you set the goals. At the start, you have to identify exactly where your business is heading towards, what are your business goals, and what do you need to achieve them. After that, you need to assess your existing workforce in terms of their skill and knowledge levels. This will help you get a precise idea of the gap between your company goals and the current level of skills and knowledge. You need to get all the job descriptions and required skills for all your employees ready before you can identify the training & development needs for each one of them.

2. LMS Software

Once you have outlined your training strategy, it is time to move forward and adopt a LMS software. Some of the fastest growing industries today such as healthcare, information technology, eCommerce, education and construction are top adopters of LMS software, which has become an essential tool in their corporate eLearning process. In layman terms, it is a software platform specifically built to disperse knowledge to employees in an engaging way. But it goes far beyond just that.

LMS software is designed to track learners’ progress, engagement, and score as they take their courses online. Online training software literally transitions the Classroom to the cloud and allows employees to access courses from anywhere they want. They can learn from the convenience of their homes, while on the break, or when they are commuting. Your training strategy determines the type of online learning software you should choose to meet your specific needs. For instance, if you want to enable your employees to learn on the go, you should look for a mobile-ready LMS platform. On the other hand, if you want to keep track of all the learning efforts of your employees, you may go for Tin-Can enabled ProProfs LMS solutions.

3. Learning & Development Team

The next thing you’ll need is a learning & development team. If you already have one, you may revisit it and see if it needs an overhaul. Don’t worry, you can do well by adding a new key player to the mix – a digital learning manager. He/she acts as the head of the corporate training digitization project and oversees the digitization of employee training. The digital learning manager’s role is vital for the success of the digitization process, and it helps to create the post in your organization if you are yet to do so. It would be a step in the right direction as it will help in implementing the right digitization strategy for your online training courses.

Further, your learning & development team needs to identify your business objectives and the skill level of employees right from the start is essential to finetune your strategy and execute it. However,, most importantly, the team has to ensure the learning strategy is sustainable and help personalize the training experience to improve knowledge retention. Your learning & development team has to facilitate the digital transformation process, thereby helping your organization leverage new eLearning opportunities and achieve the training goals.

4. eLearning Community Manager

The success of any learning & development team hangs on the ability of an eLearning Community Manager to communicate the importance of online training to your employees. This person holds the responsibilities of encouraging employees to participate in online courses, and moderating the communication that takes place both on the LMS platform and elsewhere in the organization. He/she also needs to take feedback on online training and learning materials. eLearning Community Managers add to the quality of interaction for online learning and help employees adopt new learning methods in an efficient way.

Wrap Up

When they have a detailed training strategy, a versatile LMS software, a dynamic learning & development team, and eLearning Community Manager, enterprises stand to see positive results in their efforts towards digitization of corporate training. Such a well-planned and executed process tends to hand over full control to instructors to ensure they reach their training goals in a delightful manner.

Author Bio:- Robin is a Technical Support Executive. He is an expert in various LMS and employee training software. Currently, he is a resident learning management expert at ProProfs. In his free time, Robin enjoys cycling and sky diving.

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Top 4 Technologies in Contact Centers in 2019

Contact center solutions have evolved from answering the phone to fully managing every aspect of operations including customer relationship management (CRM), data analysis, and market research. In spite of this, some still believe that contact center operations have failed to take full advantage of cutting edge technologies that could ensure better customer service delivery.

The good news is that we are in the era of technological breakthroughs that will change contact center operations as we know it. In this article, we provide insights into some of the technologies that will benefit contact centers in 2019.

  1. Call recording and voice analysis

Quality customer service delivery is a key prerequisite for ensuring customer satisfaction. Capturing, storing, and analyzing data about every interaction a client has with your call center allows you to react promptly and tailor your customer service program in a way that increases loyalty.

This is because collecting information about your customers provides you with the data you need to understand what they like or why they were not satisfied. Call recording and speech analytic programs like Recordia enable you to collect and interpret data so that you can improve the customer experience.

Technologies such as speech analytics enable call centers to process speech/audio to understand what a customer wants and how they feel when they call the customer care.

  1. Omni-channel technology

Today’s modern, tech-savvy consumers are very demanding in their quest for a great customer service experience. They expect to be able to reach businesses on any platform, anywhere, and from any device.

To increase customer loyalty, sales, and overall profitability, more and more companies are deploying omnichannel customer service techniques that provide clients with seamless interactions across all channels including telephone, email, social media, chat, text, etc.

  1. Chatbots

Chatbots are increasingly being implemented by companies in contact centers to raise the level of customer service, stay in touch with anyone who shows interest in their products or services and convince them to buy.

A chatbot is typically used in dialog systems to provide some human feel to automated communications to build a rapport with the client and ensure better sales. Also, it allows organizations to automate customer service live chat conversations and conducts conversation through both audio and text methods, allowing for personalized customer service that creates engagement at a higher level.

Chatbots complement human agents by responding quickly to simple queries online, freeing human agents up.
  1. Business Intelligence and Artificial Intelligence

AI-powered digital solutions are one of the essential technologies that are gradually making their way into contact centers. More and more businesses are incorporating these technologies in an effort to transform customer service interactions to improve the customer experience, loyalty, brand recognition, and the bottom line.

AI-powered intelligence agents, through their pre-emptive problem-solving approach, ensure customer satisfaction and increase in sales, thanks to their ability to continually digest data from dozens of information streams to make sense out of prior interaction and customer preferences.

This enables them to deeply understand the clients and serve up personalized content and product recommendations that will boost sales.

 

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Russell Ruffino Challenges Price-Based Advertising Model

 

For many small businesses, price wars become a dilemma. At the end of the day, business owners often believe that advertising low prices will bring droves of new business through the door. Nonetheless, Russell Ruffino challenges this concept, and has done so with smashing success.

Who Is Russell Ruffino?

Before we get into why price-based advertising simply isn’t the way to go these days, it’s important that you understand just who is behind this idea. Russell Ruffino was your average Joe. Working as a bartender for $500 per week, he was in the midst of the rat race, working paycheck to paycheck at a job that he simply didn’t enjoy anymore.

After several years in the rat race, Ruffino was fed up. He was ready to do something meaningful with his life, and soon, walked away from his job. In doing so, Ruffino founded Clients-on-Demand, which quickly grew to become a multi-million-dollar company. Today, Ruffino enjoys a level of success that most can only dream about, and he has gotten there by challenging the status quo in everything that he has done.

Russell Ruffino Is Onto Something With Price Based Advertising

In following Mr. Ruffino, I’ve learned that there are several problems with allowing your business to get involved in the price war. Among the largest are:

The Types Of Customers That You Will Attract :

When your advertising is centered around the price of your product or service, the people that you are actually targeting are bargain shoppers. Sure, it’s great to make a sale, but are bargain shoppers really the types of customers that you want to tailor to.

Think about it, the bargain shopper may be brought in by a great ad about a great product at a great price. However, when you price your product or service at a bargain, you’re not making very much money with each sale. So, you quickly become reliant on repeat business from those that see your ad.

The problem with that is that most bargain shoppers simply aren’t loyal. If they can save a dollar going to your competitor and buying a product or service of lesser quality, they generally will. So, you find yourself going through a constant revolving door of paid ads, small earnings and a need to produce more paid ads to generate more pennies.

Customer Service Becomes Inadequate :

When running your business based on the price of your service, you may drive quite a few new customers through the door. However, you’re not going to make much money from each customer. So, your business quickly becomes a volume business. That sounds great, but volume isn’t a good thing.

Russell Ruffino explains that by pricing your product or service higher, you will have the opportunity to make more money with each customer. As a result, you will have more time to spend with each customer, giving you the ability to provide the top-quality service that high-end clients expect to see. This ultimately leads to repeat business and referrals of other potential high-end customers.

So, How Do You Find Clients That Are Willing To Pay The Big Bucks?

Believe it or not, this process isn’t quite as difficult as you may think. In fact, finding the high-end clients that can take your business to the next level is as simple as making a few ads on social networks with fine-tuned targeting.

The idea here is not to target the masses. Instead, it’s important to target people that actually need your product or service. For example, if you’re a business consultant, instead of advertising to everyone, go to social media and only advertise to business owners, CEOs and other members of upper management. By tuning your ads to your high-end customer base, you may pay a little more on a pay-per-view basis, but you will have the benefit of knowing that everyone that sees your ad has the potential to be a meaningful customer.

Final Thoughts

If you’re a small business owner that is getting tired of the price war, it’s time to walk away from it. Instead of competing based on prices, it’s time to compete based on quality. Simply provide the best product or service that you can, and when you do, target your marketing efforts to those that are in NEED of this product or service. In doing so, you can escape the price war and start increasing your margins, allowing you to provide better customer service, improve your opportunities to scale, and stop wasting time on customers that simply aren’t going to make you the big bucks.

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Futuristic Plans For Delivery Systems

Jeff Bezos, Amazon’s CEO announced pretty surprising news to correspondent Charlie Rose. They spent at least 60 minutes talking about different projects, after which Jeff took Rose into a mystery room at the headquarters of Amazon. It turned out to be the room keeping the secrets of the so-called Octocopter R&D project. These are drones which are designated to fly packages directly in front of your doorstep. And, the shocking announcement – this will happen in about 30 minutes.

Of course, this is an audacious plan, and it’s going to require a lot more safety testing and specification analysis than FAA approvals. However, Jeff is positive that this delivery by drone system is going to be integrated and implemented in about 4 to 5 years from now. Customers will be capable of taking advantage of the so-called “Prime Air” service – this is how Amazon wants to name it.

A Moment of Surprise

When Charlie Rose walked into the R&D room and managed to see the drone which was the initial design for the Prime Air program, he was utterly excited. It was quite clear that Amazon representatives are looking for a new sensation to bring in front of 60 Minutes, but the achievement was genuinely surprising and impressive.

60 Minutes even reported that the CEO of Amazon himself built up the surprise during the actual breaks of the filming of this particular segment. He even teased reporters by asking them to guess what the surprise actually was. If they had guessed it, Bezos would give them half of his fortune and send them off directly to Vegas, he joked.

Further Development

After the utter surprise, Jeff also played a demonstration video for the team of 60 Minutes which showed the entire process of the picking up and dropping package by the drones. They used small yellow buckets from the fulfillment centers of Amazon and would whiz through the air in order to deliver different items to separate clients no more than 30 minutes after the latter had clicked on the buy button on the website.

The technology is particularly amazing, and it could be a revolution in the delivery business. Not only is it going to make delivery positions excessive and unnecessary, it’s going to automate the entire segment, hence allowing companies to be a lot more flexible. This is also going to benefit the end customer a great deal by ensuring timely deliveries and absolutely no hassle, whatsoever. With all this in mind, it’s important to understand that this could truly be the next big step in the delivery niche.

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7 Sercret Strategies to Take Your Small Business to the Next Level

Every business starts out as a small business but not every business makes it to a big business status. Here’s what you can do to ensure that yours does.

As an entrepreneur you’re the proud owner of a small business. However, you don’t want your business to remain “small.” You want to see it make it to the status of a big business. Fortunately, there are some things that you can do to help ensure that your business successfully does this.

Step up Your Marketing “Game

Marketing may not seem enjoyable at the moment, but when you take a closer look at this process. You can find ways of making it more enjoyable. This is important for you to do because marketing is one of the main things you’ll do to propel your business on to bigger and better things – like becoming a bigger business. It’s at the very heart of achieving success. Fortunately, there are many great ways for you to engage in digital marketing today (e.g. hiring a company to do the work for you). What’s important though is being successful here.

Be More Productive

It’s good to have a routine that includes the various tasks you must accomplish each day so your business runs smoothly. The more effective you are at accomplishing these things which you can’t delegate, the more potential there is for your small business to become even more successful. One of the best ways of making this happen is by developing systems to streamline these processes.

Place More Focus on Customer Service

Your business’ continued success also requires you to be able to retain “desirable” clients. Having regular clients means you’ll have income you can depend on. The fact that these clients are happy with the products or services you’ve been providing also means that they’ll provide you with powerful word-of-mouth marketing. This is something that only happens when you become more focused on customer service though. Some ways of doing this are by:

  • Not only asking for feedback but acting on it
  • Quickly and thoroughly addressing any complaints that are brought to your attention
  • Making sure that you’re always available for your clients and accountable to them as well

Learn from Employing Experts and Delegating Tasks to Them

One of the biggest tasks you must face when you want to take your business to the next level is finding the right people with the right skills, experience, and expertise to help you get there. Sometimes this means that you must hire someone who has these characteristics and can help propel your business forward. When this happens, you’ll need to give up your hold on every area of your company and allow them to lead in this area instead. This is known as delegating and it’s a great way to take your day-to-day jobs and have someone else handle them so you can concentrate on other key areas of growing your business.

Another thing you can do when you open up part of your schedule is spending more time learning and developing your business knowledge. Whether this means following through on good practices or staying on top of developments that are happening within your niche, this is time well spent. You can delve into reading books, completing some online training, attending conferences, or networking.

Be Committed to Always Learning Something New

If you want your business to thrive, you must continually want to learn more about things like marketing, the evolution of today’s business environment, and your specific niche too. The use of conference speakers is one of the best ways of making this happen. They can be found online and even in self-paced programs. Of course, there are also other ways of learning new things like through mentoring, reading, and attending various workshops.

Remain Up-to-Date with Technology

Technology is interwoven throughout your business. As a small business owner you’ll benefit from understanding how this technology impacts you and how it changes. Armed with this information, you’ll be able to make better decisions for your business. You’ll also be able to save yourself time, money, and other important resources

Have Goals and a Vision That you Assess Regularly

As you work to take your business to the next level, make sure you have some goals to guide you along the way. This is the best way to measure the progress you’re making while also keeping track of the achievements you’ve already accomplished.

Additionally, you need to clarify your focus so you can find ways to push and challenge yourself. The best way of doing this is by creating a vision for where you want your business to be in 2 – 5 years from now. To do this you must first determine what your business’ unique selling point is – what makes your business unique and helps your products or services stand out from your competition. This will help you determine how you will grow your business whether this is by attracting new clients or expanding to include another niche. Of course, a lot of this will depend on your finances. Some viable options here include acquiring a business development loan from your bank and finding an investor to support you. Once you determine these things, you’ll want to make an amendment to your business plan so that it will reflect your vision, goals, and growth assessment strategies. Doing so will also help you plan so that when the unexpected happens you’re ready to deal with it head on.

Conclusion

When you heed these tips, you’ll find yourself well on your way toward success. Fortunately, there’s nothing too hard here. While it may take you a little time, this is time that you’ll want to invest in your business anyway. At least now you’ll know how to invest it in a way that will offer you great paybacks. Take the time to schedule some periods throughout your week in which you can spend time doing these things. While you may want to argue that there isn’t any time for you to do these things, honestly, you’d be surprised to find a few minutes occasionally, in places you least expect it and you’ll appreciate this since the reward is very worthwhile.

Author’s Bio:

Mila Jones is a Senior Business Consultant, with rich experience in the domains of technology consulting and strategy, she works with both established technology brands and market entrants to offer research inputs and insights on leveraging technology as a source of strategic competitive advantage. She is a prolific author and shares her expertise with tech enthusiasts on popular digital publishing platforms. She loves not only to write about several topics but also loves to explore new ideas about Lifestyle, Travel blogs and many more.

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Start a New Company With This Easy Guide

Starting a small business of your own, especially if you do it online, is easy to do and can make you a good amount of money. Open up a niche shop in your area, and you might even be able to take it on in a full-time manner and succeed all on your own. The best part is that thanks to the power of the internet and the prevalence of online shopping, you can create this new business venture right at home.

Do Market Research

With every new company, you want to do your due diligence. For one, you want to know what the market is like, who your competition is, how to sell online, how to market yourself, and so on. It is also worthwhile to understand what your legal and financial obligations are before you get too carried away. You might not need to pay a special tax until after you have made money past a certain threshold, for example. In that case, you would only need to declare your profits as part of your income and pay tax as you usually would.

Create a Business Plan

Having all the information in the world won’t help you actually put a business together. That is why this next step is so important. Creating a business plan means creating a realistic strategy on how you plan to start, run, and succeed with your new company. You will need to use the information you have gleaned during your research to create a sound business model that will work logistically and bring in customers.

Save Up Money

When starting a side business the last thing that you want is to take out a loan. That being said, you absolutely do need to know where you can get a payday loan in case of emergency. Not knowing where to go to cover an emergency repair, like to your laptop, for example, could put your company down and out of business. Alternatively, having a personal emergency could result in your business funds being taken out, bankrupting your company in an instant. In these cases, it is best to take out payday loans or bad credit loans and try to pay them back as soon as possible.

Create Your Website and Marketing

With the money you have saved, you can then set up a professional looking website and acquire the necessary marketing tools. In some cases, you could forgo the website itself (for example, if you are planning on using a seller marketplace). Where your money would go instead then is in investing in a professional studio setup. If you sell products, you will want great looking photos that will both sell and show the customer the product itself from several angles. If you are selling a service, however, a great website will be your priority instead.

Build Up Your Reputation

Last but not least you will want to build your reputation. You can do this through excellent customer service, by engaging with your followers and community, and of course by collaborating with others in your niche. People are wary of buying from new sellers online because of the inherent risk, but by building up your name this way you can assure them of your professionalism and trust.

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Top Six Best Ways to Finance a Company Car

Having a company car can be a massive deal to you, the employer, as well as your employees. It can be an additional perk to working for you, helping to improve employee morale, but as the employer, having a company car can also help promote your business’s image. While it does not mean you should go above your budget, there are ways to finance a luxurious car that is sure to help promote your business.

To help you choose the best model for your company and get the best finance options, read the following guide for advice on the matter.

1. Know Which Models Are Best for Your Business

When you buy any vehicle, it should always be because it will accomplish the jobs you need it to do, and not because you like the brand or have always dreamed of driving that specific model. If you don’t choose the model of your vehicle based on need, you are only boxing yourself in the future. With company cars especially, you want the vehicle to perform how you need them to for as long as possible. This means if you need towing power, it is best to choose a strong model, whereas if you need a lot of storage space, choose a flatbed truck, and so on.

2. Don’t Buy the Newest Model

When you buy one or two company vehicles (that aren’t large transportation trucks), you can save a lot of money by buying a slightly used model. Remember, your car will lose half its value when you drive it out of the plot or dealership.

3. New vs. Used

Regarding used cars, so long as the vehicle is certified you can enjoy much lower costs on vehicles that are fairly recent, just because people often trade in their current vehicle for a newer model.

To save on new vehicles, all you need to do is choose the model that is one or two years old. Dealerships often want to get these models off their lots as soon as possible, and if you go during a sale or at the end of a fiscal quarter, you can likely save a lot of money and enjoy the full warranty of that new car.

4. Trade in an Older Vehicle if You Can

If you do have an older vehicle, it is often best to trade up. One of the key benefits of new vehicles is how efficient they are with their fuel. By doing this you can not only have a newer, better performing vehicle, but you can also save a lot on daily operating costs. When your company requires a vehicle to the point where owning one is paramount, it is best to reduce its operating costs as much as possible.

5. Find the Best Financing Rates

Financing is what will end up haunting you if you aren’t careful. Sure, you could get a vehicle for a very small down payment, but you will end up paying far more in monthly repayments. For businesses, this can be incredibly risky. Unless you are growing comfortably, even one bad month can mean these fixed costs hit you. That is why you owe it to yourself and your company to find the best auto financing options out there, and to do that you need to know the basics, like what the principle of the loan is, what APR is, and so on.

6. Know How to Negotiate

Learn how to negotiate, and always be prepared to walk away. You need a good deal to make trading a vehicle up worthwhile, and when you are just starting out as a company, it can often be your only option.

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Customer Loyalty Programs Start Using Artificial Processes and Strategies!

Increasing Customer Loyalty

Everyone knows that increasing customer loyalty is all about making bigger profits, creating a group of raving followers and finding customers at a faster and cheaper price. In the long run, customer loyalty can do wonders to your business. However, there are many questions and debates on how to ensure customer loyalty! Can your customer support knowledge base help you understand what customers really need? Can you use knowledge base support software to judge the requirements of customers online? Is it possible to use artificial intelligence to understand and improve customer loyalty?

According to experts, the answers to these questions is a big yes! Yes, you can go beyond manual, traditional methods and use software programs and artificial intelligence to boost customer loyalty.

Understanding Artificial Processes in Customer Loyalty Programs

Few months ago, Joseph Nunes and Xavler Drez made news. The whole world learnt more about their customer loyalty adventures. This duo experimented a new type of customer loyalty program at a local car servicing center. The consumer researchers rewarded 300 customers at the car wash with loyalty cards. Half of these loyalty cards expected customers to make eight transactions before winning a free service or car wash. The rest, needed ten transactions. However, there was a small twist to the story. The company offered two free bonus car washes as a head start. This means, their business began with free services.

In both these situations, potential customers had to make eight transactions for a free service. But, there is a small amount of difference in how complete the offers are. In offer one, the customers were zero-percent complete. On the other hand, offer two ensured 20-percent of completeness.

Now, you might wonder if the customer support knowledge base and this “Artificial” progress would ensure customer loyalty in return.

In the next few months, the duo noticed that 1/5th of the customers opted for the first offer. And, ½ of the customers chose the second option. This clearly proves an increase of 80% in terms of customer loyalty. Indeed, artificial progress has helped the car wash enjoy a better level of customer loyalty.

If you are planning to venture into customer loyalty, you must invest some time and effort on artificial progress. This is a smart way of introducing your business to new customers. Meanwhile, it is a strategic way of helping customers continue your products and services. The time required to witness the impact of artificial progress may appear long, yet it is worth your time and effort.

What is Customer Loyalty?

Before you start focusing on your customer support knowledge base and invest on knowledge base software, you must have a clear understanding of what customer loyalty is all about.

Let’s understand this with two real-time scenarios:
  • If you are an author, customer loyalty for you is represented by the number of people reading your books. For instance, if someone buys all your three books, they can be treated as a 100% loyal customer. And, if someone chooses to read only your book only once, they are less likely to return.
  • If you are a designer or a consultant, customer loyalty is identified by the number of people asking for your services. If people keep requesting for your services, you are on high demand! For example, if I approach the same designer for all my needs that is 100% customer loyalty.

If you want your business to endow and enjoy the benefits of customer loyalty, you must stick to a structured process. Here are three steps you must follow as a part of improving customer loyalty over the internet and using artificial intelligence to give it a boost further.

Step #1 – You need to have a well-established Goal

First of all, you must appreciate the fact that artificial progress can help you. Don’t think twice to make use of endowed progress. After all, every business needs customers and goals to focus on. You might be venturing into an eBook, design service or hourly consultation, the business doesn’t really matter. Artificial progress can help you. When paired with knowledge base software, it turns into a power tool for any business.

Step #2 – Understand What your Customers Need

Everyone knows that customers are longing for efficient and effective services. However, loyalty goes beyond these elements. Today, you must educate customers on what has to be done for better servicing and products. Companies must be specific about behaviors and actions that can be rewarded. Why would you reward your customers and keep them loyal? Do you intend to reward all your customers? Or, do you wish to reward customers who refer and advertise your business? Or, do you wish to reward customers who have stayed with your business for a long time? It is important to decide what your loyal customers must have done or do.

This is when knowledge base software programs become useful. These software programs will help you keep track of customers. You will be able to monitor every customer individually. In the long run, you will have plenty of data about your customers, what they want and what they have done to become loyal. The best way to exploit any artificial or endowed progress is through knowledge-based support systems.

Step #3 – A Head Start

Remember the car wash case study? It would be wise to give your customers a head start. This will be a bonus that adds more value to your business.

But, you must not give a head start without valid reasons. Always stick to limited bonuses. This route works well when you have to launch a new service or product. The limited time bonus will create a hype and keep your customers geared.

Step #4 – FAQ is Must

Your customers tend to come across various difficulties that can be answered easily. But to cater their questions, it is advised to create a FAQ page that gets most of them covered easily. Not only will your customers get to receive the answers on time but also reduces the workload from your support department.

These FAQs can also be linked to well curated tutorials that aid your customers in times of needs. This will boost their loyalty towards your brand and will be more willing to spread the word.

Step #5 – Expert Support Team at Place

A skilled team of customer support agents can help you boost the loyalty factor. But make sure that they are well-trained about your product or service that helps them answer any technical questions. In case you plan on training them or think of developing an ongoing training program, then a knowledge base software can come to your rescue.

It can help you develop a training program for your support agents that they can access anytime, anywhere. As they get equipped with the online program, it’ll be easier to get all customer queries resolved in no time. Hence, increasing the existing customer loyalty rate towards your brand easily.

Step #6 – Multiple Channel Availability

If you wish to help your customers reach you at anytime, from anywhere, then it’s important that they find you available at all times. This is also possible if you work towards building a stronger presence across multiple channels. Reason is simple. Your customers would not necessarily try to get in touch with you with emails or calls.

They’d also prefer if you make yourself visible on various platforms, so that their options aren’t limited to just one or two. No matter what business you own, building a stronger visibility across multi-channels is important. This helps you satisfy your customers in the shortest span of time possible.

What’s great is you not only get to retain customers with prompt responses, but also build a strong relationship with your customers easily. This leads to expanding your customer loyalty further because your organization is taking the effort to reach out to them in time. A great way to build positive points amidst customers.

The Verdict

Dan Pink once told, “There is a big difference in what science knows and what businesses really do”. If you want to improve customer loyalty, go ahead and use endowed progress (or artificial progress). This is a tool that can keep customers attached to your business for a very long time.

After all, it helps you know their expectations from your brand when they plan to invest in your services or products. This can be done successfully by

 

  1. Monitoring every single customer and the decisions they take while browsing through your website.
  2. Giving them a great head start with valid reasons, so they can stick around with your brand for in the long run.
  3. Making yourself available at anytime, anywhere by increasing your presence on various platforms.
  4. Building a stronger support team that helps your customers get all the answers they seek when in trouble.
  5. Creating detailed FAQ with the help of a knowledge base software. These can help your customers find instant answers to their queries hassle-free.

 

So, do not get worked up on how to get your customers more loyal towards your brand, when the integration of such software can help you resolve the issue successfully.

 

Author Bio:-Robin is a Technical Support Executive. He is an expert in knowledge management and various Knowledge base tools. Currently, he is a resident knowledge management expert at ProProfs. In his free time, Robin enjoys cycling and sky diving.

 

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Marijuana… The Best Investment Opportunity

Marijuana’s Prohibition Has Ended !

Who do you think is making huge money on the cash crop? And if you think this money is going to stoners, former hippies, and low life’s think again. Look at Alan, last year he was a top executive at Google, celebrating his 30th birthday, and running a $100 million Asia-Pacific division that took him to 50 countries. Today, Alan is the CEO of Tokyo Smoke…A marijuana brand with a chain of luxury shops opening across North America. Each will offer upscale clientele the highest quality coffee, smoking accessories, and custom marijuana strains. Two years ago, Nicco’s research in machine learning and artificial intelligence was being funded by DARPA…The U.S. Department of Defense’s most secretive agency

But today, from his office in Santa Monica, California, Nicco and his team from MIT and UCLA are building what could become a billion-dollar marijuana empire. Their app, WoahStork, uses artificial intelligence and machine learning to determine the perfect type of marijuana for any customer. It’s a breakthrough being hailed as “the Netflix of weed. “And with the push of a button, your order can be delivered right to your door”.

Who is the Biggest Weed Dealer in Washington D. C. ?

Meanwhile, across the country, Washington D.C.’s biggest legal weed dealer is Rabbi Jeffrey Kurtz. He operates a dispensary just six miles from the White House. The rabbi got into the pot business after watching his father-in-law use it to alleviate the pain he felt from multiple sclerosis. He’s not worried about what his peers say, because the Orthodox Union has officially classified pharmaceutical-grade marijuana as “kosher” in the United States.

Young Entrepreneurs with Vision

When Hank Baker was a teen, he made money selling pine nuts on a street corner in Pueblo, Colorado. Now 25-years-old, he’s graduated from that street corner to a swank weed dispensary in his hometown where months after setting up shop, Hank was $1.5 million richer.

Sure, it’s technically an illegal vice according to the Federal government… They’ve passed laws allowing medical marijuana. And with every new piece of pot legislation that has been passed, incredible wealth has been created very quickly. But never before have so many states voted on this issue in a single day. Which is why even well-known celebrities can’t resist the green gold rush.

So is Hall of Fame NBA player Oscar Robertson…As well as billionaire venture capitalist Peter Thiel. Also consider two-time Grammy award winning musician Melissa Etheridge. Another famous name in the business is Cheryl Shuman is the founder of The Cannabis Club in Beverly Hills. She says her phone is ringing off the hook thanks to A-list celebrities calling her to find out how to invest in marijuana. She thinks this is the biggest opportunity we’ll see in our lifetime.

Who Indulges in this Evil Madness of Puffing the Magic Dragon

Oprah Winfrey, Secretary of State John Kerry, Supreme Court Justice Clarence Thomas. Billionaire George Soros has, and he enjoyed it. You can add Michael Bloomberg to the list…Who boldly proclaimed he’s smoked weed… And enjoyed it as well ! That’s two of the world’s richest men. Dr. Sanjay Gupta has given ganja a try. Along with former Governor Jeb Bush. And of course his brother George – the 43rd president of the United States. They’ve all admitted to taking a toke!

 

American Seniors Now Enjoying the High Life

Even American seniors are now living the high life. They’re the fastest-growing group of marijuana users. And every medicinal puff they take could help save one of our most important safety nets.

Seniors are the logical choi8c for relief from Medical Marijuana, and getting away from Big Pharma, and the continued use of the pharmaceutical medical drugs they depend on , mainly to cure all kinds of aliments that can be cured naturally from the right CBD Formula for pain relief, as well as an occasional “Puff” of the Magic Dragon.

How Much Money is in the New Weed Business?

Conservative estimates suggest legalizing marijuana nationwide would lower Medicare prescription drug costs by $468 million. While putting an extra $28 billion in tax revenue in Uncle Sam’s coffers. Unless, of course, you’ve turned a $500 stock investment into over $600,000 before. If so, you might have the chance to do it again. That’s a truly exceptional situation – one nearly impossible for any investor to anticipate. But no other market has shown an uncanny ability to deliver these kinds of gains. And you aren’t going to want to wait another moment!

Colorado Cannabis and the Future of the Industry

For Instance: Colorado also collected more than $135 million in marijuana taxes and fees in 2015 — more than $35 million of which is earmarked for school construction projects. “These are amazing numbers,” said attorney Steve Fox, one of the principal drafters of Colorado’s pot-legalizing Amendment 64, “especially on the tax revenue side. “Colorado released marijuana tax data for December 2015 on Tuesday, showing a major uptick in month-over-month sales. Recreational pot sales jumped more than 21 percent from November to December, landing at $62.2 million — a monthly record in the state’s legal era. Medical sales jumped more than 32 percent in the same period, totaling $39.1 million. And this industry is just getting off the ground.

Wall-Street.com to Start Marijuana Newsletter in 2019

Wall-Street.com will be your source for broad based, accurate and concise information on the Cannabis Industry and the latest investment opportunities to get into this new Marijuana Business for yourself
Get in on this new informative newsletter at a reduced price for the subscription on this Explosive New Cannabis Industry, Marijuana the way of the future for many, many uses.

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The Ultimate Moving Office Checklist

Office Relocation Can be Difficult

Office relocations are by no means straightforward. There is a lot pinned on ensuring the process is smooth so that business can run almost as normal throughout the move. If you have been charged with organising the moving project, then you might be feeling the pressure. Follow this ultimate moving office checklist to keep you on the right track!

Recruit Your Co-Workers

The move cannot be a one-man project so it’s a good idea to appoint reps from each department to help break down the process into manageable chunks. The number of reps will depend on how big your office is with the aim of minimising the pressure left on one person. The departments should meet independently to coordinate a comprehensive plan of everything they need and want in the new office, and this information should be passed on to the project leader. Note, even if you’re looking at hiring a company to complete the move — there’s still a LOT to be done before the team shows up on the day and after they leave at the end of the day!

 

Keep everyone in the loop about the moving plans where necessary to reduce anxiety, allowing everyone to focus on their work, knowing how the plans are evolving,so everyone is informed.

 

Get A Feel For The Space

It’s hard to plan a full-scale office move if you have no idea what the space you’re moving to looks like. Get a hold of a floor plan of the new place and work out what the measurements are. The floor plan will act as a guide to planning how to organise and decorate the new space. As well as desks, chairs, and computers, you need to consider other things like carpets, lights, blinds, or partitions to break up the space. When you’re planning, use different colours for each department to mark out the use of the space, and add more detail by adding different numbers to correspond to the space for individual employees.

Think About Finances

Taking into account all of the needs identified by each department and the requirements established from the floor plan, devise a budget that is broken down into categories for different expenses. This should include costs like moving and setting up equipment, purchasing new furniture and decor, and updating your marketing materials or stationery with the new address.

Mark Your Calendar

Constructing a calendar of deadlines for each task is vital to keep the project flowing and on-track. Using shared online spreadsheets with your plans will allow you to keep everyone informed of their roles so no task runs behind schedule.

Moving Services and Safe-Keeping

Booking a removal company should be done as soon as you can so the moving process doesn’t slow down, and so you can take your pick without having to compromise because you are late to the party. Pick your company carefully based on pricing and reviews and whether they are able to provide you with any other help you’ll need. If you have equipment or furniture that you’d like to keep but don’t want to clutter your office space, you can use a self-storage unit for long-term safe-keeping. This is also a great option for storing things mid-move while you’re packing up so they don’t get in your way or damaged.

Send Out Notifications Of Address Change

Your clients, suppliers, utility providers, bank and insurance companies will all need to know about your change of address as soon as possible. Any business cards and marketing material will also need a makeover to reflect your new location. To catch anyone who tries to contact you at your previous address, a postal redirect and call forwarding to your new premises is necessary.

Pack Everything Up

In the few weeks leading up to the official moving day, delegate packing tasks amongst members of the office. Ask all your employees to take home their personal possessions to help declutter the office and make the packing task simpler. All of the packing boxes should be labelled with what’s in them and where they are to go in the new office. Colour code the boxes according to department and note the employee number where necessary.

Preparatory Set-Up

Streamline the move-in by installing electric cabling and data points, functioning bathrooms and kitchen, lighting and heating before all your office equipment and furniture is moved in. With everything set-up and installed prior to move-in day, it will be a simple case of linking things up come move in day.

Last Steps

  • There are a few final steps you’ll need to take before moving day.
  • Firstly, avoid last-minute panics by collecting the keys or access codes for the new building and office.
  • Next, make sure you know where the removal company can park on the day.
  • And finally, create a comprehensive itinerary for the day which you should give to all your team.

The Move

Moving day may be strenuous so minimise the strain by preparing yourself. Packing a moving day kit is a good idea – fill it with a first aid kit, snacks, and water to keep your energy levels up. Hand your movers your contact details and your floor plan with the colour codes for the labelled boxes. On arrival at the new office, have your camera at the ready to take pictures of the premises, looking out for anything to report to the landlord. After the movers have unpacked everything, ask the representatives from each department to check over their sections, making sure everything is in place and undamaged. Organise cleaning services to attend to your old premises before you return the keys.

Run A Trial

When moving day is over and your employees have returned to work, trial working in the new office space for a couple of weeks – ask for feedback from the employees on the facilities, the layout, and the feel of the office. Make changes where necessary to achieve the ideal working environment. This moving office checklist will help you construct a smooth moving project, addressing any issues along the way!

About the author

Carol is a freelance writer for Storage Vault Coatbridge and is absolutely bonkers about storage and productivity. If not writing lists, press releases or blog articles — you can find her exploring the Scottish highlands with her Macbook and notepad looking for inspiration and adventure.

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