At the start of January, Forbes contributor, Denise Lee Yohn, shared this quote, followed by its definition. She wrote, “EX is the sum of everything an employee experiences throughout his or her connection to the organization”.
Employers will start to see a change from “human resources” to a fresher standpoint of HR, seen as “people operations”, in order to take full advantage of employee value. It’s all about your employee’s experience over time – from the application process to the day they leave your business.
Think about the employee involvement in four parts: value of work, culture, workplace, and technology.
What makes up the employee’s experience? First, there is value of work, and whether or not your employees find significance in the work they do. Second, there is culture, defined by the way your employees feel when they are at work and all the components that add to this – their collogues, the management, compensation and benefits, etc. Third, there is the workplace feature. Consider the physical workplace that your employees are in and how this permits them to be industrious and creative in doing their job. Lastly, there is the technology element, and giving your employees the utensils to do their job effectively. All of these components make up the employee experience that strengthens HR goals of increasing retention and decreasing the amount of employees who leave.
How can you win at the employee experience?
Here are six ways to help employers focus on building a better employee experience.
- Revive your onboarding procedures and processes: Make sure your employees feel welcomed on their first day and enthusiastic to start their employment voyage with your company.
- Embrace the idea of allowing your employees to work remotely: Technology can be utilized almost anywhere. Take advantage of the machines and devices that allow your employees to work from home or different locations.
- Foster an environment that is inclusive: Check in with your employees to make them feel like they’re part of the decision-making process. You want your employees to feel like they have a voice and can be heard.
- Start a social committee: Inspire your employees to start or join a social committee and support them with it – this is a great way to build company culture and keep them happy.
- Celebrate milestones: Mark your calendar with your employees’ key milestones and show that you recognize and appreciate them.
- Welcome feedback: Try and gather information from your employees on job satisfaction and have them identify what they love, like and dislike about the organization.
There are a number of ways to focus on employee experience. There is no better way to create a hospitable experience than by incorporating these six elements. Our advice to employers is to start by thinking about the four parts that make up the employee experience and what will be the most cost-effective and rewarding to both your workforce and to your business.